COLLECTION OF INFORMATION
As a general matter, City Tecks may use the Personal Information you disclose to City Tecks to improve and provide the Website, the Services and City Tecks' other products and services, and for the specific purpose that you gave City Tecks your Personal Information. More specific details on how City Tecks use your information follows below.
City Tecks may use Personal Information to create and authenticate your account, to process transactions you request such as product OR any services purchases in order to perform any contract you have entered into with WHMCS Services, to provide you with customer and support and to communicate with you about your account and City Tecks' products and services.
The Personal Information you provide to City Tecks allows City Tecks to provide you with the newsletters and mailing lists that you have signed up for with City Tecks. If you do not want to be on City Tecks' mailing list, you can opt out at any time by changing your settings in your 'My Details' page within the client area.
From time to time, City Tecks may use your Personal Information to send important notices, such as important product updates and communications about purchases as well as changes to City Tecks ' terms, conditions, and policies. Because this information is important for your interaction with WHMCS Services you may not opt out of receiving these communications.
Where you consent to City Tecks doing so, City Tecks may use your Personal Information to send you direct marketing communications. Should you ever choose to 'opt out' of receiving such communications City Tecks may retain your Personal Information on file to ensure that City Tecks do not continue to target you with communications of the type that you have asked WHMCS Services to cease sending to you.
We do not store credit card details nor do we share customer details with any 3rd parties.
DISCLOSURE OF INFORMATION
City Tecks does not disclose customer information to third parties without first giving customers an opportunity to opt-out of certain kinds of disclosures. There are some disclosures to third parties that are not subject to the opt-out, such as disclosures necessary to effect, administer or enforce a transaction requested by you, to companies that perform services for us or to prevent fraud.
Finally, City Tecks may disclose information about former customers to third parties and companies with which City Tecks is affiliated, as well as unaffiliated third parties. Those disclosures may consist of the following:
City Tecks cannot be responsible for protecting your information if you
share such information in publicly available sections of the Site such as the
user forums or testimonials section. You should use your own judgment in
disclosing this information on the Site.
City Tecks may share your information with third parties as permitted or
required by Applicable Law, by a court order or by another judicial or
governmental request. We may also disclose your information if we determine that
such disclosure is necessary to protect City Tecks rights and remedies or is
necessary for national security, law enforcement, or other issues of public
importance. Such disclosures could take place in the context of an investigation
or to prevent or take action against illegal activity, suspected fraud,
situations involving potential threats to the physical safety of any person,
violations of City Tecks Terms of Service, applicable EULAs or other WHMCS
Services agreements, or as otherwise required by Applicable Law.
WE ARE COMMITTED TO PROTECTING THE CONFIDENTIALITY OF PERSONAL CONSUMER INFORMATION
City Tecks limits access to personal information to those employees of WHMCS Services and its affiliates who need it to fulfill their business responsibilities.
Employees must adhere to City Tecks privacy policies. Employees violating these policies may be subject to disciplinary action, up to and including dismissal.
Vendors and other outside contractors we engage are subject to our contractual requirements to ensure that sensitive personal information is safeguarded.
If you communicate with us, we may collect information relating to that communication whether it takes the form of ticket submit form, email, fax, letter, forum posting, testimonials or any other form of communication between you and City Tecks or Submitted by you to the Site (collectively, "User Communications").
IP ADDRESS INFORMATION
Each time you access information then we record what you access and the IP address you use to access the data. An IP address is a unique identifier given to you by your Internet provider when you connect to the Internet. This may differ each time you connect or be permanently assigned depending on your arrangements. We use these addresses to track your movements, analyze broad trends such a geographical location and by such improve our quality of service. IP addresses are not linked to personally identifiable information. We shall also store your browser version to detect tends on what browsers people prefer. We may from time to time share information gathered in this way with our partners. This information is not linked to any personal information that can identify any individual person.
if you use one of our software products such as WHMCS Addon Modules, we may collect certain information concerning such software and concern the server upon which the software operates. This information includes: (a) the licensed or unlicensed status of the software; (b) the source from which the license for the software was obtained (i.e., WHMCS Addon Modules); or (c) information about the server upon which the software is installed including (i) the public IP address, (ii) the operating system and (iii) the use of any virtualization technologies on such server ((a) through (c) collectively, "Server Information"). Additionally, "Server Information" may also include (x) information collected by citytecks from time to time concerning which features of the software are most often used in order to improve and make adjustments to the software; and (y) information collected from you by citytecks in the event that you request technical support services including without limitation, IP addresses, usernames and passwords necessary to login to FTP.
Accessing your own Data
You have the right to ask for a copy of any of your personal Data held by WHMCS Services (where such data is held)
Support will only be provided for paid Products/Services if your account is in good standing. If there are outstanding payment issues relating to your account, or you are using a free product, support will not be provided.
We reserve the right to refuse user support for any reason, such as, but not limited to, an abusive or offensive communication directed towards our staff or give bed review.
City Tecks WEBSITE IS NOT DIRECTED AT CHILDREN UNDER THE AGE OF 13
Our website is not directed at children under the age of 13 and City Tecks does not collect or maintain information at our website from those we actually know are under the age of 13.
WEBSITE MAY BE LINKED TO OTHER WEBSITES
City Tecks may create links to third-party websites. City Tecks is not responsible for the content or privacy practices employed by websites that are linked from our website.
If you have any questions or indeed comments about our Online Privacy Statement or for some reason believe we have not adhered to our statement, please contact:
E-mail us at privacy (at) citytecks.com
We may alter this statement as needed for certain products and services and to abide by local laws or regulations around the world. City Tecks reserves the right to amend or modify this statement from time to time. We urge you to review this statement whenever you visit in order to obtain the most current statement. You may change your choices at any time.
WHERE IS YOUR PERSONAL INFORMATION STORED
Cookies are small text files placed on your computer by City Tecks. They may be associated with your Personal Information by City Tecks, but they do not contain your Personal Information. City Tecks does not use web beacons.
HOW DOES City Tecks PROTECT PERSONAL INFORMATION AND OTHER INFORMATION ABOUT YOU
If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the "GDPR"), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to: